Our 7-Day Return Policy
We take great pride in the quality and workmanship of our merchandise and want you to be completely satisfied with your purchase from Todd Jewelry Inc. However, if you find that our item does not meet your expectations, you may return it for a refund. We will gladly offer you a 7-day return period from delivery date.
If for any reason you need to return an item you have purchased with us simply follow these steps to ensure quick processing:
1. You must inform Todd Jewelry Inc. that you would like to return an item within seven days of its delivery date. Call us at 212.776.4291 to receive a Return Authorization Number. Packages returned to Todd Jewelry Inc. without a Return Authorization Code on the exterior of the package will not be processed and will be rejected immediately.
2. Securely package your return. Please include all items we shipped to you, this includes (but not limited to) jewelry boxes, appraisals, tags or other attached items.
3. Ship your return. We suggest using the United States Post Office’s Priority Mail for your return shipping. The USPS offers the most cost effective means to ship an insured package and Priority Mail offers updated tracking information on the location and estimated delivery time of a package.
The United States Post Service provides shipping materials free of charge, we strongly urge that you DO NOT re-use the packaging in which your item was originally shipped. Re-used packaging offers little or no protection to package compromise, in addition to being a reason insurance coverage may be denied.
Once your item is received it will be inspected for signs of wear or damage which could adversely affect your refund. When the item is finished with inspection, a refund will be issued. We will issue refunds in the manner in which the payment was received. When we have concluded our inspection of the return we will issue a refund. Please allow approximately 4 weeks for your refund to be processed. If you have not received a refund after that time, please contact us immediately.
The 7-day return period begins the day the package was signed for according to the tracking information provided by the carrier. All items being returned, must be in unworn, unused and undamaged condition. A security tag is placed on the item to prevent wear and return sales. If this tag is damaged (appearing to have been removed and reattached) or completely missing from the item, a restocking fee of 10% will be deducted from the return amount. Items advertised as “Free Shipping” that are returned for a refund will be charged the original shipping fee. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during the return transit.
For insurance reasons Todd Jewelry Inc. cannot issue return shipping labels. Return shipping is done so at the customer’s expense, it is the customer’s responsibility to properly insure a package. In the event a return package becomes missing in transit it is also the customer’s responsibility to file an insurance claim with the Post Office. Any monies received from an insurance claim will be considered a refund. Todd Jewelry Inc. cannot be held responsible if a customer’s return package was improperly insured, nor can we be held accountable for a refund (either complete or partial) on an item that was lost in transit.
Following a complete examination of the returned item, Todd Jewelry Inc. will issue a refund in accordance to this policy. Purchases made with a credit card will be issued a refund credit back to that card. Todd Jewelry Inc. cannot issue a refund to any other card than the one used for the original purchase. Purchases made using PayPal will be refunded directly to the account where the payment originated. We cannot make a refund to any other PayPal account for any reason. For wire transfer purchases, Todd Jewelry Inc. will issue a company check payable to the original purchaser’s name, under no circumstances will we issue a refund check to any third party recipients. Todd Jewelry Inc. does not offer cash refunds for returned items.
Please note that this Return Policy is strictly limited to items purchased through the Todd Jewelry Inc. website. Items that were purchased from our store will be subject to the return conditions posted in our store and may differ from the policy stated here. Store purchased items are not applicable for return or any other type of reimbursement under the conditions stated on this website.
Special orders (including engraving), custom pieces and items listed as “Final Sale” are not eligible for returns. All sales are final after seven days.
We are here to help. If you have any suggestions or concerns regarding our return policy, we would like to hear from you.